Shipping Policy

At 15Kthebrand, we strive to provide our customers with a seamless shopping experience—including reliable and transparent shipping. Please review the details below regarding our shipping practices.

Shipping Carriers We Use

Depending on your location and what ensures the fastest delivery, your order will be shipped using one of our trusted logistics partners:

• DHL

Shipping Charges

FREE WORLDWIDE SHIPPING for orders $150 USD and over. 

Order Processing Time

We are a slow fashion brand that packs everything by hand, in house. We work closely with DHL to ensure all items arrive in a timely manner within 1-5 business days.

For items out of stock please allow 4-10 days for your item to be processed. Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment status.

Damaged or Lost Items

In the rare event that your order is damaged or lost during transit, please contact our customer service team within 48 hours of receiving your order or the expected delivery date. We’ll assist you in resolving the issue promptly.

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us at: hello@15kthebrand.com

Thank you for choosing 15Kthebrand!